Refund Policy

14-day refunds

If you’re not happy with a purchase, you can ask for a refund within 14 days of buying it. Just contact us with your order number (it starts with KRB-) and a short reason. We review every request fairly, and we’re particularly happy to help when a product isn’t what you expected or doesn’t work for you.

Because downloads can be kept, we may decline requests that look like abuse, for example several refunds of downloaded products, or a refund after the templates have clearly been put to use.

Memberships

• Money-back guarantee: within 14 days of your first membership payment, if you haven’t claimed anything yet (including free items), cancel in your account (My account → Membership → Pause or cancel) for a full refund. Your membership ends straight away and its credits are removed.
• Cancelling later: you can cancel at any time and won’t be charged again. Your membership stays active until the end of the period you’ve paid for, so payments already made for the current period aren’t refunded, except where the law requires it.
• Renewals: we email you before credits expire, and you can see your next payment date in your account. If a renewal you meant to cancel has just gone through, contact us straight away and we’ll look at it fairly.
• Extra credits: you can ask for a refund of extra credits within 14 days of buying them if you haven’t used any of them. Refunded credits are removed from your account.
• Products claimed with credits can’t be refunded separately, because credits have no cash value.

Your right to cancel under EU law

Consumers in the EU normally have 14 days to cancel online purchases. For digital content, that statutory right ends once the download is made available, if you agreed to immediate delivery and acknowledged this at checkout. For memberships, it ends once you claim or download something, if you agreed to your membership and credits starting straight away when you joined. Our refund policy and money-back guarantee are offered in addition to your legal rights, not instead of them.

Faulty or missing files

If a file won’t download or open, is missing, or is materially different from its description, contact us at any time. We’ll fix it, send a replacement or refund you.

How refunds are paid

Refunds are processed by Paddle, our reseller, back to your original payment method. Banks usually take 5–10 working days to show them. When an order is fully refunded, its products are removed from your Kerb library.